Disclosures in notes on accounts as on 31-03-2017
| Customer Complaints | 2016-17 |
|---|---|
| No. of Complaints pending at the beginning of the year | 102 |
| No. of Complaints received during the year | 4437 |
| No. of Complaints redressed during the year | 4453 |
| No. of Complaints pending at the end of the year | 86 |
| Less than 30 days | 86 |
| More than 30 days less than 60 days | NIL |
| More than 60 days less than 90 days | NIL |
| More than 90 days less than 180 days | NIL |
| More than 180 days | NIL |
| Awards passed by the Banking Ombudsman | 2016-17 |
|---|---|
| No. of unimplemented Awards at the beginning of the year | 1 |
| No. of Awards passed by Banking Ombudsman during the year | NIL |
| No. of Awards implemented during the year | NIL |
| no. of unimplemented Awards pending at the end of the year | 1# |
| ANALYSIS OF COMPLAINTS | |
| NATURE WISE DETAILS OF COMPLAINT RECEIVED DURING THE YEAR 2016-2017 | |
| Collection of cheques | 144 |
| Refusal/Non sanction of loans/other loan/ Bank guarantee | 591 |
| Complaint against staff | 169 |
| Customer Service related complaints | 356 |
| Discrepancy in Interest calculation/commission & other charges | 488 |
| Delay in remittances/transfer of funds | 44 |
| Delay in completion of passbook/ statement of accounts | 57 |
| Delay in payment of FDRs & Drafts | 178 |
| Discrepancies in Accounts | 58 |
| Delay in settlement of claim cases | 133 |
| Non compliance of Customer instructions | 70 |
| Delay in credit of pension | 110 |
| Complaints of ATM A.) ATM Cards ( non delivery / late delivery/ transactions related/ lost/ hot list | 412 |
| B) ATM Machine | |
| Miscellaneous, which are not covered in Sl. 1 to 13 | 1627 |
| Total | 4437 |
1) BO- Sector 22, Chandigarh, Complaint of Sh. Hari Singh that Bank deducted locker rent for Rs. 8224/- from his savings account, which was maintained jointly with his son.
2) BO- Jhill, Patiala, Complaint of Smt. Archana that ECS of Rs. 11672/- was debited from her savings account, which did not pertains to her.
3) BO- Rara Sahib, Complaint of Sh. Kulwinder Singh that bank has not paid the interest for delayed payment of pension @ of 8%.
4) BO- Sector 6, Dawarka, complaint of Sh. Kuldip Singh Katyal that bank has not paid 1% additional interest on FDR for staff.
5) BO – Modi Nagar, Complaint of Smt. Kavita Gupta that Bank has charged excess interest on term loan.
6) BO- Court Road, Amritsar, Complaint of Sh. Jatinder Singh that bank has neither paid revised pension nor arrear.
7) BO – Shahgarh, Complaint of Sh. Balhara Singh ( power of Attorny of Sh. Gurnek Singh Sahota) the Bank has neither transferred the FDR of father ( deceased) of Sh. Gurnek Singh Sahota nor made the payment of FDR.
8) BO- Silchar, Complaint of Sh. Uttam Kumar Gope that Bank has not sanctioned education loan for Rs. 3,37,300/-.
9) BO- Shakti Nagar, Jaipur, Complaint of Smt. Rani Devi that she has tried to withdraw an amount of Rs. 2500/- from ATM of Yes Bank, but cash was not dispensed from the machine.
10) BO- Sector 5, Gurgaon, Complaint of Shri Arun Yadav that he has tried to withdraw an amount of Rs. 2000/- from ATM of IDBI, Bank, but cash was not dispensed from the machine.
| Award Passed | Amount of invoked BG be credited to the loan account of RICCO |
| Present status | Bank has filed suit before Rajesthan High Court, Jaipur. |
